Terms and Conditions
You must read and agree to all the T&C's listed before renting with us
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1. BOOKINGS
1.1 Bookings of dresses are only confirmed after deposits have been paid. Once the item has been reserved it cannot be swapped for a different item or date.
1.2 Garments can only be secured AFTER the deposit is paid.
1.3 full payment is required prior to the garment being picked up.
1.4 When money is transferred or paid, there are NO refunds (unless under extraordinary circumstances which will be considered by EMGI RENTALS).
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2. PAYMENT
2.1 Payment is taken via bank transfer or cash.
2.2 Total payment must be paid prior to picking up or before postage.
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3. BONDS
3.1 Bonds are required for all dresses. The price of which may vary depending on the item.
3.2 The bond will be repaid after the garment is returned so any damage can be assessed.
3.2(a) EMGI RENTALS has the right to keep a bond if deemed necessary.
3.2(b) Partial or full bonds may be kept depending on the level of damage.
3.3 Bond will not be returned if any alteration has been made to the garment without EMGI RENTALS knowledge
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4. REFUNDS AND CANCELLATIONS
4.1 If your event is cancelled or you have a change of mind, we are unable to provide a refund.
4.2 By renting and paying for a garment, it takes dates away from other possible renters.
4.3 Store credits will not be provided.
4.4 If an item goes unworn, we are unable to provide a refund. -
4.5 If you receive a dress interstate and it does not fit, we are unable to provide a refund, all questions about fitting must be done prior to shipment.
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5. DAMAGES
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5.1 If a garment is damaged, the full retail price must be paid OR the price to repair the garment must be paid
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5.2 Notify us immediately if any damage occurs to the garment
5.2 (a) We understand accidents do occur so we would rather know of damage as soon as possible rather than once the garment has been returned. -
5.3 If a refusal to pay occurs, we will keep the bond and go to any measure necessary to collect the necessary funds from renters.
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6. RETURNS
6.1 Items must be returned within the discussed time frame.
6.2 A late fee will be deducted from the bond daily until the garment is returned.
6.3 Dresses may have consecutive days of rent hence why we cannot allow garments to have a delayed return.
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7. DRY CLEANING
7.1 Do not wash any garments at home.
7.2 $35 dry cleaning fee, subject to change regarding the garment.
7.3 Dry cleaning is done through an EMGI RENTALS trusted brand. Do not dry clean your garment unless specified to.
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8. POSTAGE AND INERSTATE POSTAGE + RETURNS
8.1 To avoid theft, a copy of a valid, government-issued photo ID will be required (If interstate this is compulsory).
8.2 We can request this with both local and interstate rentals.
8.3 Postage is at the renter's expense ( $25 via AUSTRALIA POST EXPRESS)
8.4 MUST BE LODGED AT THE POST OFFICE THE NEXT BUSINESS DAY AFTER YOUR EVENT. You cannot use the bins provided. Over the counter is the only accepted form of return.
8.5 Failure to post back garments correctly results in a loss of your bond.
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9. TRY ONS
9.1 Try ons are available through our “booking” page on our website and are $15.
9.2 If you have not specified dresses you’d like to try, we cannot guarantee they will be there.
9.3 Interstate try-ons are not permitted (unless paid for like a rental).
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10. FIXED RENTAL PERIOD
10.1 Garments must be returned within two days
10.2 Interstate rentals must lodge their return parcels over the counter the next business day following their event.
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11. HIRING WITH US
11.1 By renting a dress with us, there must be an agreement acknowledging this garment is a *hire* garment and has been worn many times before.
11.2 Small imperfections may be present due to this and as always, anything noticeable will be mentioned prior to your hire. For further information, small defects may be listed under the dress listed on our website.